(MARTINSBURG, W.Va.) — In accordance with federal regulations, duplicate merchant mariner credentials (MMCs) may be issued free of charge to mariners whose credentials were lost or destroyed because of Hurricane Helene. Affected mariners should follow the steps below to obtain an expedited replacement credential.
Provide a statement of loss to the National Maritime Center (NMC) via fax at (304) 433-3412 or via email at IASKNMC@uscg.mil. The statement should contain the following:
• Mariner’s full name.
• Mariner’s date of birth.
• Mariner’s reference number (MRN) (if you don’t know the MRN, include the mariner’s Social Security number).
• The mailing address where the replacement credential should be sent.
• Current phone number and/or email address that the NMC can use to contact the mariner with questions, if necessary.
• Description of the circumstances surrounding the loss/destruction of the credential.
Unless otherwise requested, any duplicate MMCs issued per the request process above will include a corresponding medical certificate, if previously issued. The National Maritime Center (NMC) will make every effort to have duplicate credentials mailed out as soon as possible. If your credential is unserviceable due to damage or your lost credential is subsequently found, that credential should be mailed to the NMC.
If you have questions or feedback regarding duplicate credentials, contact the NMC via the online chat or ticketing system, by emailing IASKNMC@uscg.mil, or by calling (888) IASKNMC (427-5662).
– National Maritime Center
