(MARTINSBURG, W.Va.) — The National Maritime Center (NMC) will begin issuing medical certificates electronically via email effective Wednesday, April 1. This enhancement improves delivery speed, reliability, and accessibility by providing mariners with immediate access to their certificates.
What’s changing on April 1:
• Medical certificate (no waiver) delivered via email – standard delivery method.
– All new medical certificates that do not include a medical waiver will be delivered electronically to the mariner’s email address on record as the standard method of issuance.
– Certificates must be signed to be valid. It is also recommended that mariners print and maintain a signed certificate for their use.
To help mariners during this transition, mariners should ensure their current email address is included on the medical certificate application. An active and valid email address is required to receive a medical certificate.
• Didn’t receive your medical certificate post-launch?
– Mariners should first check the online status tool to confirm issuance status.
– If the certificate shows “Issued,” contact the NMC Customer Service Center to request the certificate be resent.
– Submission of an application or affidavit is not required to have a certificate resent.
• Medical certificates with medical waivers (email delivery coming soon).
– Electronic delivery for medical certificates that include waivers is currently in development and is expected to be available shortly after initial implementation.
– These certificates will continue to be handled under current processes until electronic delivery is implemented.
This improvement is designed to simplify the process, reduce wait times associated with mail delivery, and provide mariners faster, more reliable access to credentials needed for employment and compliance. For more information, visit the NMC website.
If you have any questions about any of the upcoming changes, contact the NMC Customer Service Center, Monday through Friday 8 a.m. to 5:30 p.m. EST, by using the NMC online chat system, by emailing IASKNMC@uscg.mil, or by calling 1-888-IASKNMC (427-5662).
– National Maritime Center
