Volvo Penta again earns NMMA award for customer satisfaction

(CHESAPEAKE, Va.) — Volvo Penta was honored Friday with an annual Customer Satisfaction Index (CSI) award presented by the National Marine Manufacturers Association (NMMA) for its marine sterndrive systems.

Volvo Penta is the only marine sterndrive manufacturer to win a CSI award for 15 years in a row.

The marine industry CSI award signifies that the Volvo Penta sterndrives achieved and maintained a standard of 90 percent or higher in customer satisfaction. It was based on surveys of customers who purchased a new boat or engine during the period from Jan. 1 to Dec. 31, 2017.

The CSI awards, presented at the Miami International Boat Show on Feb. 16, honor boat and engine manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve their customers.

By Professional Mariner Staff