The Ulven Companies are pleased to announce the hiring of Lyman Hancock as the Customer Services Manager. In this position at TUC, Lyman will be responsible for overall leadership in maintaining and enhancing customer satisfaction, establishing customer-driven objectives, developing and implementing process improvements within the sales organization, analyzing and assessing market dynamics, and building and developing the customer service organization.
Tammy Sievers, Director of Human Resources at Ulven said, “Lyman has over 30 years in the forging industry and has the leadership and organizational experience necessary to help our customer service team reach maximum potential. ” Ulven is continually striving to exceed customer expectations and Lyman will be a major part of continuing this focus.
Mr. Hancock's experience includes leadership roles at Federal Force Inc., Harris Thomas Industries, Omni Forge Inc., and Bharat Forge America. While Lyman has been a leader in Engineering Management roles for many years, he also has experience in the various functional areas of industrial businesses.
The Ulven Companies have been in the forging industry for over 40 years – starting with the founding of Ulven Forging, Inc. in 1971. The Ulven Companies now comprise a group of four different American companies and are privately held. Each company has its unique set of process capabilities in different areas of the industry and is known for bringing high quality, cost-effective products to its customers with reliability and integrity.