(MARTINSBURG, W.Va.) — Contacting the National Maritime Center (NMC) Customer Service Center (CSC) can sometimes be challenging, especially during peak hours. To better assist mariners, the NMC offer several alternatives:
• Call early in the morning: The CSC experiences its busiest times around midday. To avoid longer wait times, the NMC recommends calling early in the morning when phone lines are less busy. The CSC is open 8 a.m. to 4:30 p.m. ET, Monday through Friday. The NMC phone number is 1-888-IASKNMC (427-5662).
• Use Live Chat: Live Chat is a faster alternative to calling. This service connects you with the support team quickly and efficiently. Additionally, the Chatbot can assist with many inquiries, providing immediate answers without the need to wait for a representative.
• Check your application status online: Save time by using the Check Your Status tool on the NMC website. This feature allows you to verify the status of your application instantly, without needing to call in.
• Credential Verification tool: If you need to verify the validity of your credential, use the online Credential Verification tool. This quick and easy-to-use resource provides immediate confirmation of your credential’s status.
• Email for status and questions: If you are unable to reach the NMC by phone, you can also email for a status update or questions at IASKNMC@uscg.mil. Be sure to include your full name, mariner reference number, and any relevant details to help avoid delays in processing your request. Note, processing times at the NMC vary based on email volume.
– National Maritime Center
