TOTE Maritime Puerto Rico wins Quest for Quality Awards

(JACKSONVILLE, Fla.) — Last week it was announced that TOTE Maritime Puerto Rico was ranked No. 1 in the value and IT categories for ocean carriers in this year’s Quest for Quality Awards from Logistics Management. The awards are a reflection of the long-term investments being made by TOTE Maritime Puerto Rico – including the world’s first LNG-powered containerships, terminal upgrades and custom equipment for customers – to ensure best in class service for the Puerto Rico market.

This annual award is driven by feedback from customers. Value and information technology, the categories where TOTE Maritime Puerto Rico scored highest in the industry, were ranked as the second- and third most important attributes of a successful ocean carrier, preceded only by on-time performance.

In the past five years, TOTE Maritime Puerto has invested in all aspects of operations to provide a competitive, best-in-class service for the Puerto Rico trade. These investments include new equipment, new vessels, updated operating systems, and new terminal systems to increase efficiency.

In the past six months, TOTE Maritime has launched a series of new and updated customer tools to improve the customer experience and increase the value of doing business with TOTE Maritime. These investments include additional new equipment such as 53-foot and 40-foot chassis.

Most recently, TOTE Maritime launched a new mobile application allowing customers access to cargo and sailing information at any time of day from any device.

In addition to these equipment and IT updates, TOTE continues to adjust service offerings in line with customers’ needs. Specifically, TOTE Maritime Puerto Rico will continue to maintain Saturday gate hours in San Juan, as it has done since the beginning of 2018, to support customer cargo needs on the island.

By Professional Mariner Staff