(MARTINSBURG, W.Va.) — The National Maritime Center (NMC) will officially launch its new online Application Submission and Additional Information Portal (ASAP) and redesigned website on Monday, Jan. 26. The transition to the new website will begin Friday, Jan. 23, and users will experience a period of system unavailability during this transition.
Please note this new functionality is not associated with the ongoing development of the U.S. Coast Guard Navita system. It is a separate effort to improve customer service until Navita is fully operational.
What’s changing on Jan. 26:
• ASAP – Fast. Convenient.
• Submit merchant mariner credential (MMC) applications.
• Submit medical certificate (MC) applications.
• Upload supporting or additional documents for existing MMC or MC applications.
To help mariners prepare for the transition, a step-by-step tutorial demonstrating how to use ASAP is available. Mariners are strongly encouraged to review the tutorial in advance of the Jan. 26 launch.
Prepare now: ASAP tutorial
ASAP will be the primary method for submitting applications and additional documents for new and existing applications to the NMC. Submission options such as email or fax will be significantly limited and eventually discontinued as part of this transition.
New and improved website – Clear, customer-first navigation
• Improved navigation and layout.
• Clearer “How to Apply” guidance.
• Easier access to credentialing information and customer support tools.
These improvements are designed to simplify the process, reduce waiting times, and give you more control over your documents. For more information, visit the NMC website.
If you have any questions about any of the upcoming changes, contact the NMC Customer Service Center, Monday through Friday 8 a.m. to 5:30 p.m. EST, by using the NMC online chat system, by emailing IASKNMC@uscg.mil, or by calling 1-888-IASKNMC (427-5662).
– National Maritime Center
