(MARTINSBURG, W.Va.) — On April 7, the National Maritime Center (NMC) reported on technical difficulties with its credential production equipment. These equipment issues led to delays in issuing merchant mariner credentials (MMCs).
These issues have been resolved, and the NMC has announced that production and issuance times have returned to normal. Mariners who are approved to print can expect their credential to be produced and issued within two to three business days.
As always, mariners can expect to receive a status update email at each stage of the application, including upon issuance of their credentials. To check your status and get the most up-to-date status information, use the online status tool, contact the NMC via Live Chat, or call 1-888-IASKNMC (427-5662).
If necessary, mariners can request expedited mailing of their MMC or medical certificate, which includes the ability to track the package. Full instructions detailing the expedited mailing process are provided on the NMC website.
For a complete list of important announcements, see the NMC announcements on the NMC homepage.
– National Maritime Center