(MARTINSBURG, W.Va.) — The National Maritime Center (NMC) has established a centralized email inbox for the submission of certain merchant mariner credential (MMC) applications to streamline the process and better manage the receipt and initial processing of incoming applications.
Regional exam centers (RECs) will continue to receive and process MMC applications for local limited, restricted, and first class pilot MMCs. Continue to email, mail, or hand-deliver these applications to the local REC responsible for the routes requested. Email is the preferred method for submission of these applications. The email and physical address for each of the RECs is available on the NMC’s Regional Exam Centers webpage. Note that sending first class pilot/local limited applications directly to the NMC may result in delays in processing your application.
The NMC is centralizing the submission of all other MMC applications. The preferred method of application submission is email. If you are applying for anything other than a local limited, restricted, or first class pilot credential, email your application to MMCApplications@uscg.mil.
Processing times at the NMC vary based on email volume. Sending information via email to the incorrect email address or sending the same information to several email addresses not only causes delays in processing for other mariners, but will significantly delay the processing of your information.
MMC and medical certificate applications and information are processed separately and should not be sent to the same email address. For more detailed guidelines on submitting medical certificate applications and information, visit the NMC’s medical certificate webpage.
Mariners can help improve processing times by sending MMC applications as indicated above and by adhering to the guidelines below when sending any other information electronically:
• Subject lines for MMC-related emails should include the mariner’s last name, mariner’s first name, and mariner’s reference number (if available).
• Attachments should be in PDF format, named in the following format: Mariner Last Name_Mariner First Name_ Mariner Reference Number (if available). For example: Smith_John_1234567.
• Only submit documentation in PDF format attached to the email. Other formats (including links to PDFs) will not be accepted and your application and/or documentation will not be returned.
• Drug test results are part of your MMC application and should not be sent with your medical application (CG 719K or K/E).
• Email documentation/information in response to an awaiting information letter related to an MMC application to: MMC-Awaiting-Info@uscg.mil.
• Email general questions and requests for status updates to: IASKNMC@uscg.mil.
• Do not send the same documentation and/or information to more than one email address.
• Send all required documentation with your application.
• Mariners who do not have an active MMC application in process at the NMC or an REC should hold all documentation until they submit their next MMC application. Documents received without an open MMC application are not processed and will not be returned.
Be advised that the NMC West Virginia does not accept walk-ins or in-person delivery of applications. RECs do accept in-person delivery of applications with an appointment.
Should you have any questions, contact the NMC Customer Service Center by using the NMC online chat system, by emailing IASKNMC@uscg.mil, or by calling 1-888-IASKNMC (427-5662).
– National Maritime Center
